KFC-CUSTOMER FACING TEAM MEMBERS

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Description

To provide CHAMPS to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area.

Requirements

– Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the CSL.

– Prepare products using approved CSL procedures.

– Monitor product quality by checking and acting upon expiration dates and times for products.

– Ensure the correct use of product holding equipment in respect of holding times and temperatures.

– Keep the Customer Service Area  and Front Counter clean and tidy.

– Follow all cash handling procedures as per Company Standards.

– Deal with customer complaints as per CSL procedures and bring any customer complaints to the manager’s attention.

– Adhere to Yum’s culture principles.

– Act like a customer maniac by achieving ROCC standards and delivering 100% CHAMPS with a Yes attitude on every shift.

– Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor.

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Northern Cape

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