RETIREMENT VILLAGE LIAISON OFFICER
| Closing Date | 2020/11/09 |
| Reference Number | TSE201104-4 |
| Job Title | Retirement Village Liaison Officer |
| Business Unit / Division | Tsebo Catering |
| Job Type Classification | Permanent |
| Location – Town / City | Pretoria |
| Location – Province | Gauteng |
| Location – Country | South Africa |
| About Us | We are currently looking for a Retirement Village Liaison Officer to organise and control the day to day operation of the Retirement Village. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. |
| Duties & Responsibilities | • Management of on-site front of house staff • Setting and management of service delivery standards • Training of all front of house staff • Implement and maintain systems • Analyse and pre-empt client needs and possible complaints • Stock controls and asset management • Management of client satisfaction and contribute to quality control programs • Client / Customer relations – maintaining sound interpersonal relationship with the Client. • Operational standards – maintaining all operational standards as agreed • Meeting all quality / star grading standards in all areas of responsibility • Make sure all financial standards are in place • Assisting the Manager in management of the business where needed |
| Skills and Competencies | • Strong judgment and problem solving skills • Excellent people skills • Strong interpersonal and communicative skills (verbal and written) • Flexibility with regards to working hours • Attention to detail • Client service orientated • Business management principles • Fully computer literate |
| Qualifications | • Matric • Relevant tertiary qualification and/ or equivalent level of competence • Previous experience in similar position preferably • Good communication and customer relations skills |
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